1. About Plushify
Plushify creates one of a kind, made to order plush toys based on a reference image you provide (a drawing, painting, photo, or character) and the options you choose. You can reach us any time at hello@plushify.fun.
2. Eligibility and your account
You must be at least 18 years old, or the age of majority where you live, to place an order. If you create an account, you are responsible for keeping your details accurate and your login secure, and for activity that happens under your account.
3. How a custom order works
- You upload a reference image and tell us about your idea.
- We generate an AI preview so you can see the general concept.
- You choose your options and pay for the order.
- We prepare a production proof for your review.
- You approve the proof or request changes.
- Our makers handcraft your plush and we ship it to you.
4. The AI preview is approximate
The AI generated preview is an approximate visual guide only. It is produced automatically by third party AI tools and is meant to show the general idea of your plush, not an exact representation. Your finished plush is handmade by a person and will naturally differ from both your reference image and the AI preview in details such as proportions, colors, texture, and styling. By ordering, you acknowledge and accept this.
5. Made to order and natural variation
Every plush is handmade to order and unique. Small variations in stitching, color, and shape are a normal part of handcrafted work and are not considered defects.
6. Pricing and payment
Prices and any taxes or shipping fees are shown at checkout. By placing an order you authorize the charge for the total shown. Payments are handled by a third party payment processor; we do not store your full card details. We may change prices at any time, but confirmed orders are honored at the price you paid.
7. Proof, revisions, and approval
Before final production we provide a proof of your design. Your order includes up to 2 rounds of minor revisions. Substantial changes or a new concept may require a new order or an additional fee. If you do not respond to a proof within the time stated in your order communications, we may proceed based on the most recent proof so your order is not delayed.
8. Your content and conduct
You are responsible for the images and information you upload and must follow our Content, IP & Consent Policy. We may decline, pause, or cancel any order that violates that policy or applicable law.
9. Intellectual property
The Plushify name, logo, website text, and designs are owned by Plushify and may not be copied without permission. You receive ownership of the finished physical product you buy. You grant us the licenses described in our Content, IP & Consent Policy so that we can design and produce your order.
10. Cancellations and refunds
Cancellations and refunds are governed by our Refund Policy. Because items are personalized, your ability to cancel is limited once you approve a proof and production begins.
11. Shipping, customs, and delays
Shipping is governed by our Shipping Policy. Delivery times are estimates, not guarantees. For international orders, any import duties or taxes are your responsibility, and we are not responsible for delays caused by carriers or customs.
12. Disclaimers
To the fullest extent permitted by law, the website and products are provided on an as is and as available basis. We do not guarantee that the finished product will exactly match your reference image or the AI preview.
13. Limitation of liability
To the maximum extent permitted by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect, incidental, or consequential damages.
14. Indemnification
You agree to indemnify and hold Plushify harmless from claims arising out of the content you upload or your breach of these Terms.
15. Governing law and disputes
These Terms are governed by the laws of the jurisdiction in which Plushify is legally established. We will finalize this section once our registered company details are confirmed. If you have a problem, please contact us first at hello@plushify.fun so we can try to resolve it.
16. Changes to these Terms
We may update these Terms from time to time. The date at the top shows when they were last revised, and continued use of the site means you accept the current version.
17. Contact
Questions about these Terms? Email hello@plushify.fun.